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For good or bad, whether acceptable or otherwise, we are being propelled in an irreversible direction : global integration of capital & service/product markets. This has unleashed competitive forces resulting in Companies revisiting their organisation & cost structures. The strategic thinking of Organisations now necessarily needs to find answers to: 'what functions should be performed in-house & what functions should be outsourced' The imperatives for these decisions are varied and depend on the circumstances of each Organisation and the type and importance of each function. Outsourcing does however lead to cost transparency & benchmarked execution. The paper that follows is a comprehensive synopsis of theoutsourcing decision
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